I'm exploring GBWhatsApp mainly for its auto-reply functionality, as I need to manage communications more efficiently during busy periods. For those who have utilized this feature, how customizable is it? Can you set different auto-replies based on specific contacts or keywords within messages? Any insights into how this feature has improved your messaging efficiency would be really helpful.
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At 110 Global LLC – Innovation At Work, we specialize in contact center workforce management software that empowers teams to work smarter. Our call center workforce management software is secure, scalable, and easy to use—designed to optimize schedules, improve service levels, and increase efficiency. As one of the Top Workforce Management Software providers, we offer trusted, modern workforce management solutions that grow with your business and adapt to the fast-changing needs of today's contact centers.